Terms & Conditions


In-store Takeaway Loyalty Card Scheme


For every purchase of fish and chips you make you will receive one stamp for your in-store reward card.

This card entitles the bearer to one FREE PORTION of Mushy Peas or Curry Sauce when you present 5 stamps and one FREE standard/medium fish & one FREE regular chips when you present a completed reward card in-store (10 stamps). You may only redeem these offers once you have presented the number of stamps stated.

Our in-store reward card system cannot be used if you have ordered through our Click & Collect platform or delivery, either through our website or app. Our reward scheme applies to walk-in/ in-store customers only.

All chips are served as a regular portion.

Please note, the menu may vary from store to store and all products are subject to availability.

This card cannot be used in conjunction with any other offer and remains the property of Fish’n’Chick’n ltd.

Fish’n’chick’n reserve the right to withdraw this offer at any time.


Digital Loyalty Scheme


In order to sign up to our digital loyalty programme and to recieve our online offers and discounts, you will have to opt into marketing. You will not be eligible for these offers if you have not given us your consent to receive marketing communications from us.

Our loyalty scheme does not include Gluten Free products on Mondays & Tuesdays.

Our digital loyalty scheme excludes Home Delivery and is a Click & Collect programme only.

After your 5th Purchase:

If you have opted in to marketing when joining our database and digital loyalty scheme, you will receive an e-mail after placing your 5th purchase with us online. On this e-mail will be your discount code for one FREE PORTION of Mushy Peas or Curry Sauce to use through our Click & Collect platform on your next order with us. The code is valid for 14 days from the date you received your email.

To redeem, simply add Mushy Peas or Curry Sauce to your basket, enter the promotional code at checkout, and the cost of the Mushy Peas or Curry Sauce will come off of your order.

Please note, these products are subject to availability.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at Fish’n’Chick’n ltd:

https://fishnchickn.co.uk/

Fish’n’Chick’n ltd reserves the right to remove this offer at any time.

After your 10th Purchase:

If you have opted in to marketing when joining our database and digital loyalty scheme, you will receive an e-mail after placing your 10th purchase with us online. On this e-mail will be your discount code for one FREE MAIN MEAL to use through our Click & Collect platform on your next order with us. The code is valid for 14 days from the date you received your email.

To redeem, simply add your menu items to your basket, enter the promotional code upon checkout, and the cost of the cheapest main menu meal will come off of your order.

All chips are served as a regular portion.

Please note, the menu may vary from store to store and all products are subject to availability.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at Fish’n’Chick’n ltd:

https://fishnchickn.co.uk/

Digital loyalty programme available at our Basingstoke and Billericay stores only. Fish’n’Chick’n ltd reserves the right to remove this offer at any time.



Digital Offers & Discounts


Digital Welcome Offer:

If you have opted in to marketing when joining our database and have placed your first order with us, you will receive an e-mail with a 10% discount code after you place your first order with us for you to use on your next order. You can redeem your code through our Click & Collect platform using our app or website. The code is valid for 14 days from the date you received your email.

To redeem your 10% voucher, simply enter your promotional code upon checkout and 10% will be deducted from your entire order total.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at Fish’n’Chick’n ltd:

https://fishnchickn.co.uk/

Fish’n’Chick’n ltd reserves the right to remove this offer at any time.

Digital Birthday Offers:

If you have opted in to marketing when joining our database and sent your birthday to us, you will receive an e-mail two days before your birthday with a 10% discount code to celebrate. You can redeem your code through our Click & Collect platform using our app or website. The code is valid for 14 days from the date you received your email.

To redeem your 10% voucher, simply enter your promotional code upon checkout and 10% will be deducted from your entire order total.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at Fish’n’Chick’n ltd:

https://fishnchickn.co.uk/

Fish’n’Chick’n ltd reserves the right to remove this offer at any time.

Digital Discount Offers:

If you have received an email with a discount code to use on your next order with us and have opted in to marketing when joining our database, you can redeem this by simply entering your promotional code upon checkout through our online services. Your discount will then be deducted from your order total and can be used through our Click & Collect platform. The code is valid for 14 days from the date you received your email.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platforms at Fish’n’Chick’n ltd:

https://fishnchickn.co.uk/

Fish’n’Chick’n ltd reserves the right to remove this offer at any time.

Digital Account Credits:

If you have had a digital credit added to your online account either through our Click & Collect or delivery platforms, this will automatically be deducted from your order upon checkout. If you have received a discount code, simply enter your promotional code upon checkout and the cost will be deducted.

Please note, credits and discounts will not roll over to your next order. If you do not wish to use your credit all at once and require your credit to be split, please contact our head office at customerservice@tcg-ltd.co.uk or call 01279713560 and they will assist you with this.

Delivery Charges: 

Please note, we currently charge £2.50 for delivery through our Churchill’s app or website. Delivery charges are in addition and will be added to the cost of your order, which will clearly be displayed to you upon checkout.

Delivery Times & Delays:

We try our best to make sure that you get your order within the time slot you have chosen. It’s important that you remain at the delivery address you’ve given us to receive your order.

Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. We endeavor to let you know of any updates relating to your order.

Data protection:

We will collect, store, and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Policy.

https://churchillsfishandchips.co.uk/wp-content/uploads/2018/05/privacy-and-your-personal-data-churchills-04.05.2018.pdf

Contact us:

If you have any queries or feedback regarding our in-store or digital loyalty schemes/ discounts or anything else, please contact our head office at customerservice@tcg-ltd.co.uk or call 01279713560.


CALL OUR OFFICE

01279 713560


fishnchickn Head Office
Chesterford House,
14 Stansted Distribution Centre, Start Hill,
Bishop’s Stortford, Herts CM22 7DG

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