Terms & Conditions


In-store Takeaway Loyalty Card Scheme


For every purchase of fish and chips you make you will receive one stamp for your in-store reward card.

This card entitles the bearer to one FREE PORTION of Mushy Peas or Curry Sauce when you present 5 stamps and one FREE standard/medium fish & one FREE regular chips when you present a completed reward card in-store (10 stamps). You may only redeem these offers once you have presented the number of stamps stated.

Our in-store reward card system cannot be used if you have ordered through our Click & Collect platform or delivery, either through our website or app. Our reward scheme applies to walk-in/ in-store customers only.

All chips are served as a regular portion.

Please note, the menu may vary from store to store and all products are subject to availability.

This card cannot be used in conjunction with any other offer and remains the property of Fish’n’Chick’n ltd.

Fish’n’chick’n reserve the right to withdraw this offer at any time.


Digital Loyalty Scheme


*NEW* DIGITAL LOYALTY SCHEME – updated November 2021

To sign up to our digital loyalty programme and to receive our online offers and discounts, you will have to opt into marketing. You will not be eligible for these offers if you have not given us your consent to receive marketing communications from us.

Please note any digital voucher codes that you receive are only redeemable via Click & Collect/Home Delivery/Order To Table from the store location that we’ve emailed you from. e.g If you’ve received a voucher code from fishnchickn Thorley, your code will only be valid to use on fishnchickn Thorley’s online platforms.

Every 5th Purchase (starting 8th November 2021): 

If you have opted into marketing when joining our database and digital loyalty scheme, you will receive an e-mail every 5th purchase you make with us online. On this e-mail you will receive a discount code for 10% off if you spend £15 or more to use through our Click & Collect/Home Delivery/Order to Table platform on your next order with us. The code is valid for 14 days from the date you received your email.

To redeem, simply enter the promotional code at checkout, and the 10% off discount will come off of your order.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at fishnchickn:

https://fishnchickn.co.uk

fishnchickn reserves the right to remove this offer at any time.

Every 10th Purchase (starting 8th November 2021):

If you have opted into marketing when joining our database and digital loyalty scheme, you will receive an e-mail every 10th purchase you make with us online. On this e-mail you will receive a £5 off credit code for you to use through our Click & Collect/Home Delivery/Order to Table platform on your next order with us, when you spend £10 or more. The code is valid for 14 days from the date you received your email.

To redeem, simply enter the promotional code at checkout, and the discount will come off of your order.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at fishnchickn:

https://fishnchickn.co.uk

fishnchickn reserves the right to remove this offer at any time.

DIGITAL OFFERS/ DISCOUNTS

A minimum spend may be required to redeem digital discounts and offers. Please note any digital voucher codes that you receive are only redeemable via Click & Collect/Home Delivery/Order To Table from the store location that we’ve emailed you from. e.g If you’ve received a voucher code from fishnchickn Thorley, your code will only be valid to use on fishnchickn Thorley’s online platforms.

Digital Birthday Offers:

If you have opted into marketing when joining our database and sent your birthday to us, you will receive an e-mail a week before your birthday with a 10% discount code to celebrate. You can redeem your code through our Click & Collect/Home Delivery/Order to Table platform using our app or website. The code is valid for 14 days from the date you received your email.

To redeem your 10% off voucher, simply enter your promotional code upon checkout and 10% will be deducted from your entire order total.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at Fishnchickn

fishnchickn reserves the right to remove this offer at any time.

Digital Discount Offers:

If you have received an email with a discount code to use on your next order with us and have opted into marketing when joining our database, you can redeem this by simply entering your promotional code upon checkout through our Click & Collect/Home Delivery/Order to Table platform . Your discount will then be deducted from your order total and can be used through our Click & Collect/Home Delivery/Order to Table platform . The code is valid for 14 days from the date you received your email.

This promotion cannot be used in conjunction with any other offer and cannot be used through any of our external online ordering platforms/ partners, you can only redeem your code through our own online platform at fishnchickn.

fishnchickn reserves the right to remove this offer at any time.

Digital Account Credits:

If you have had a digital credit added to your online account either through our Click & Collect or delivery platforms, this will automatically be deducted from your order upon checkout. If you have received a discount code, simply enter your promotional code upon checkout and the cost will be deducted.

Please note, credits and discounts will not roll over to your next order. If you do not wish to use your credit all at once and require your credit to be split, please contact our head office at customerservice@tcg-ltd.co.uk or call 01279713560 and they will assist you with this.

Delivery Charges: 

Please note, we currently charge £2.99 for delivery through our fishnchickn app or website. Delivery charges are in addition and will be added to the cost of your order, which will clearly be displayed to you upon checkout. Please note for offers containing a minimum spend, delivery charges will be applied on top.

Digital Gift Cards

Our Digital/Printed Gift cards can be only used on our Click & Collect, Home Delivery and Order To Table online ordering websites. Digital gift cards cannot be used on our mobile app.

All Gift cards can be redeemed in full or used as part payment. When used as part payment for a transaction, only card payments are accepted for the remainder of the payment (cash is not accepted).

Gift cards are non refundable and cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the digital card for future redemption. Gift cards will expire 12 months from date of purchase. Any remaining balance will be deducted on expiry.

Gift card balances can be checked at: https://gifts.fishnchickn.co.uk/balance

We reserve the right to amend these gift card terms and conditions when we consider it necessary and reasonable to do so.

fishnchickn does not take any responsibility for lost or stolen gift cards.

If you have any questions at all please don’t hesitate to contact us on: customerservice@tcg-ltd.co.uk

Delivery Times & Delays:

We try our best to make sure that you get your order within the time slot you have chosen. It’s important that you remain at the delivery address you’ve given us to receive your order.

Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. We endeavor to let you know of any updates relating to your order.

Data protection:

We will collect, store, and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Policy.

Contact us:
If you have any queries or feedback regarding our in-store or digital loyalty schemes/ discounts or anything else, please contact our head office atcustomerservice@tcg-ltd.co.uk or call 01279713560.



CALL OUR OFFICE

01279 713560


fishnchickn Head Office
Chesterford House,
14 Stansted Distribution Centre, Start Hill,
Bishop’s Stortford, Herts CM22 7DG

SIGN UP FOR OUR LATEST OFFERS